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Where can I find the contact info for the sales rep that covers my facility?

Please contact Customer Service and they will inform you of the Territory Manager that can help you with any question.

What is your return Policy?

Please refer to Shipping section in or contact customer service for a full explanation of our return policy.

Where can I find a list of your Canadian full product offering?

Please refer to the PRODUCTS page. In addition, you may contact us for further information on available products.

Where can I find the instructions for certain products?

Please send our customer service an Email request and this will be provided to you. 

How long has RED been in business?

Please see our Story for further information on who we are, since 2005.


What are bacteria?

They are a large group of unicellular microorganisms. Bacteria are ubiquitous in every habitat on Earth. The vast majority of the bacteria in the body are rendered harmless by the protective effects of the immune system and a few are beneficial. However, some bacteria are pathogenic and cause infectious diseases. The most common fatal bacterial diseases are respiratory infections such as tuberculosis.

How do Bacteria spread?

Sneezing and coughing are two efficient ways to ensure bacteria are spread. If you sneeze, cough or blow your nose while in a crowd, you are essentially sharing your bodily fluids with the people around you, and therefore, ensuring their contamination.

Bacteria can be easily passed through the air. If bodily fluids are launched into the air through sneezing or coughing, it can affect the people in the area, due to its airborne properties. If the bacteria are in the air, anyone is fair game.

During flu and cold season, the best way to prevent the spread of bacteria is through proper hygiene. That means washing your hands regularly and using antibacterial wipes whenever necessary. Changing your mask with every patient

Bacteria are an organism that is able to grow and divide at a surprisingly rapid rate. Bacteria can multiply relatively efficiently. Even the growth of bacteria can be increased merely by warmth and moisture. If the conditions are just right, the bacteria will grow and spread quite easily.

How to avoid infection?

Wash your hands thoroughly (often one of the best ways to avoid catching a cold). Shaking hands with someone who has a cold is risky, so avoid rubbing your eyes or touching your face. With a patient that has a cold wear the Earloop Face Mask by priMed Medical Supplies.

Why wear a mask?

FIRST use was to protect a patient from our saliva and respiration that might infect or compromise the healing process of a wound. NOW it is also use to protect medical staff not only from breathing or swallowing airborne particles but also from a large spectrum of spatter, droplets that can reach mucosa of lips, nose, mouth or reach face skin that present dermatitis or any other disorder (ex: scratch)

How to wear a mask? (DO AND DON'T)

What is the right mask

According to the procedure type: level of protection (low, medium or high)

Can you wear the mask all day?


No, it is recommend that a mask is changed between each patient or every 60 minutes in dry conditions, using high aerosol or if a lot of moisture is involved, every 20 minutes before it loses its filtering capacity. Think about how many bacteria will be developing under your mask, when wearing the same mask all day. This may account for skin irritation or outbreaks. All masks have that same limited lifetime.

Will Earloop masks protect from TUBERCULOSIS?

NO. Special masks are required for some applications (tuberculosis, laser plume …)

Do RED masks contain any Latex?

No, all RED masks are latex free, except for the blue cone masks.

Does the colour side go on the inside or outside?

The coloured side always goes on the outside (away from the face). The ear loops are sonicated on the outside of the mask.

When should protective eyewear be worn?

Dental health care personnel should wear protective eyewear with solid side shields or a face shield during procedures and patient-care activities likely to generate splashes or sprays of blood or body fluids. The protective eyewear protects the mucous membranes of the eyes from contact with microorganisms. Protective eyewear for patients also can protect their eyes from spattering or debris generated during dental procedures. Reusable protective eyewear should be cleaned with soap and water, and when visibly soiled, disinfected between patients.

When should protective clothing be worn?

Various types of protective clothing (e.g., gowns, jackets) are worn to prevent contamination of street clothing and to protect the skin of personnel from exposure to blood and body fluids. When the gown is worn as personal protective equipment (i.e., when spattering and spray of blood, saliva, or other potentially infectious material is anticipated), the sleeves should be long enough to protect the forearms. Protective clothing should be changed daily or sooner if visibly soiled. Personnel should remove protective clothing before leaving the work area.


How do I determine which width to order?

Exam table paper is typical between about 18 and 30 inches wide. Smaller widths are better for pediatric clinics and daycares (for diaper changing areas). Wider widths are better for offices where adults are treated, as well as for tattoo parlors.

How much paper do I need to order for a typical month?

Estimate the amount of paper you'll need in a month by measuring the exam table's length and multiplying that by the average number of patients that visit your office each month. Divide that measurement by the length of a roll to get the number of rolls you will need.

Should I choose crepe or smooth?

Crepe paper is quieter and softer than smooth paper. The crepe texture can also prevent the paper from sliding on the table. However, these features can make crepe a bit more expensive. You'll need to evaluate whether your office needs more paper at a lower price or if the benefits of crepe paper are worth the extra cost associated with it.

Are there any special features I should look for?

Different types of "sizing," or chemical treatments, give the paper its stiff and waxy characteristics while still leaving it lightweight. Depending on the chemicals used, the manufacturing process can actually create the paper that is resistant to microbes. Paper rolls that list special coatings or antimicrobial properties can prevent the growth of bacteria and protect the patient from microbes on the table surface.

We use a lot of exam table paper. Is there an environmentally friendly option?

The tissue paper that exam paper is made from is often manufactured from virgin wood pulp or recycled paper pulp. While virgin pulp gives a naturally lighter appearance to the paper, recycled exam paper can reduce your office's environmental impact.