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QUALITY & PRIVACY

<  QUALITY  CONTROL  >

RED Medical Supplies committed delivering outstanding customer value, by providing quality health care products and services which consistently meet the needs of our customers, both internal and external. We are committed to continuous improvement of our products, our services, our business processes and our business relationships. We will accomplish these objectives by creating and maintaining a quality-focused environment while deploying our Total Quality approach with our valued customers, employees, and community.

 

< RED's  GUARANTEE >

If you have a problem with a RED product, call us. We will take care of the problem right away, either by cheerfully and promptly exchanging the product or by crediting your account.

< QUALITY  ASSURANCE >

This important function guarantees that RED Medical Supplies sells products which meet or exceed all relevant requirements and standards. Besides ensuring the continuous review of the products, RED team members provide outstanding service to help customers manage safety issues.

< QUALITY CONTROL >

Quality Control is the final check prior to distribution, where we confirm that our design and validation processes have yielded products that meet our customers' needs. Quality Control is not a substitute for creating processes that ensure good product off the line, but it acts as a safety net in case an error occurs.

< STERILIZATION >

In addition to performing sterilization cycle validation, RED team evaluates new products and assigns the appropriate sterilization method and cycle. Staff members continually research alternate technologies that might help reduce lead time and costs while ensuring that our products meet all sterility requirements. They also answer customer questions related to sterilization methodology and provide on-site assistance with clinical sterilization processes.

<  PRIVACY  POLICY  >

The Short Version:

  • RED Medical Supplies does not use your personal information for anything other than providing service to you. 
  • We will never share your personal information with third parties without your consent.
  • We endeavour to keep our system secure.

The Long Version:

PRIVACY POLICY

RED Medical Supplies (“Company”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting the redmedsupplies.com website and domain name, and any other linked pages, features, content, or application services offered from time to time by Company in connection therewith (collectively, the “Website”), or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What Does This Privacy Policy Cover?

This Privacy Policy covers Company’s treatment of personally identifiable information (“Personal Information”) that Company gathers when you access the Website and when you use Company’s services. This policy does not apply to the practices of companies that Company does not own or control, or to individuals that Company does not employ or manage.

What Personal Information Does Company Collect?

The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:

Personal Information You Provide to Us:

We receive and store any information you enter on our Website or provide to us in any other way. The types of Personal Information collected include your full name, email address, mobile phone number, credit card and/or other payment information, IP address, browser information, username, password and any other information necessary for us to provide our services. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The Personal Information you provide is used for such purposes as answering questions, sending product updates, and communicating with you about Company’s products and services, including specials and new features.

E-mail Communications:

We often receive a confirmation when you open an email from Company if your computer supports this type of program. The Company uses this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. When you receive e-mail from Company, you can opt out of receiving further e-mails by following the included instructions to unsubscribe.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the Website and to improve quality.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website’s most attractive features.

Will Company Share Any of the Personal Information it Receives?

Personal Information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described below.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you (example: providing your address to a courier for order delivery). Unless we tell you differently, Company’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. 

Protection of Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. 

With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Is Personal Information About me Secure?

Your Company account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

What personal information can I access?

The Company allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list will change as the Website changes.

Real name
Account and user profile information
Credit card and/or other payment information
User e-mail address
User mobile phone number
Username and password
User preferences

What Choices Do I Have?

As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Website and services.
You are able to add or update certain information on pages, such as those listed in the “What Personal Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.
You may request deletion of your Company account by sending an e-mail to sales@redmedsupplies.com Please note that some information may remain in our records after deletion of your account (such as previous orders).

Changes to this Privacy Policy

The Company may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at sales@redmedsupplies.com and we will make every effort to resolve your concerns.

Effective Date: June 1, 2016
RED MEDICAL SUPPLIES LTD
101-1037 BROADWAY WEST
VANCOUVER
CANADA