SHIPPING & RETURN
< SHIPPING >
Q: When will my order ship?A: We ship all online orders Monday - Friday. On Canadian holidays, your order will ship the next available shipping day. If you would like your order to ship the same day, that can be done! Simply have your order submitted before 10am PST on weekdays.Q: What kind of shipping should I choose for my order?A: There are a couple options available to get your order to you when you need it. We offer all services that are available with Canada Post & UPS.Q: I placed an order, but haven’t received my package yet, and I ordered it awhile ago; where is it?A: We want you to get your order quickly and error free. Since we work with Canada Post & UPS to make this happen, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post or UPS a call; they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather warnings can delay things as well.Q: Do you offer free shipping?A: We currently offer free ground shipping on orders of $500 or more within Canada and the continental USA for online orders. For wholesale accounts - we offer free ground shipping for orders over $1000 in both continental USA and Canada. For more information on becoming a wholesale partner, check out our wholesale page.Q: Do you ship to the U.S.A.?A: Yes we do! We've got some pretty good shipping rates as well.Q: How about to the rest of the world?A: We can ship coffee anywhere, but can it get pricey depending on where you are. We do want you to know that brokerage, duties, and taxes associated with international shipping we can deal with together depending on the shipping service you choose. Get in touch with us via email@example.com and we can go from there.Q: What is your return policy?A: We can help with returns on a case by case basis. Please contact firstname.lastname@example.org and one of us will get back to you as soon as we can.
< RETURN >
AuthorizationAll returns must be authorized by RED Medical Supplies prior to receipt. Product must be returned within 90 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged by contacting a RED sales representative via email. Unauthorized returns may be returned to a customer at customer’s expense, destroyed by RED at RED’s discretion, or subject to additional charges without credit being issued to a customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify RED Medical Supplies of any damages in transit or product shortages within two (2) business days of receipt, or RED shall have no obligation to process credit or arrange for product replacement. Contact RED Customer Service to report damages or shortages via email.
After obtaining an RGA, each return must include the following information:
Return PolicyDefective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from RED Medical Supplies, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt.The following conditions will not be considered for return.
- Customer’s name, address and account number.
- RGA number.
- Original PO number or original RED invoice number.
- Lot number and expiration dates where applicable.
*Each state has individual Pharmacy laws, all returns are subject to approval of RED Regulatory Affairs.
- Products purchased more than three months prior to return request.
- Products considered hazardous materials.
- Special or custom products made to customer specifications or sold as non-returnable.
- Products returned in altered or damaged packaging, or in packaging other than original packaging.
- Refrigerated items.
- Packs broken, breached or damaged.
- Items in unsalable units of measure where product cannot be resold.
- Returns prohibited by state law*.
- Products with less than 3 months shelf life remaining based on expiration dates.
- Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
- Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.